At The Guest List, we want you to feel confident in your purchase. While we hope you love your outfit, we understand that sometimes things don’t work out. Please read our policy carefully before making a purchase.
Returns
-
Returns are accepted within 14 days of receipt of your order.
-
You must notify us in writing (by email or via our contact page) within this 14-day period if you wish to return an item.
-
It is the purchaser’s responsibility to return the goods using a signed-for, trackable postal or courier service.
-
You will need to provide us with the tracking number once your return has been dispatched.
-
Items must be returned in their original condition – unworn, unwashed, free of odours, makeup, and marks – with all labels and tags attached.
Non-Returnable Items
Please note we cannot accept returns on:
-
Made-to-order or special order items
-
Final Clearance items (where clearly marked as non-returnable)
-
Accessories (including fascinators, hats, jewellery, and undergarments) for hygiene reasons
Refunds
-
Once your return is received and inspected, we will notify you by email.
-
If approved, your refund will be processed to your original method of payment.
-
Please allow up to 10 working days for the funds to appear in your account (processing times may vary depending on your bank or card provider).
-
Delivery charges are non-refundable unless the item is faulty or incorrect.
Exchanges
We do not currently offer direct exchanges. If you would like a different size or style, please return your item for a refund and place a new order.
Faulty or Incorrect Items
If you believe you have received a faulty or incorrect item, please contact us within 48 hours of receipt with your order details and photographs. We will arrange the return and cover any associated postage costs for items confirmed as faulty.
How to Arrange a Return
-
Contact us within 14 days of receipt to notify us of your return.
-
Repackage the item securely, including your order details.
-
Send the parcel back using a signed-for, trackable service, retaining proof of postage.
-
Provide us with the tracking number once dispatched.