At The Guest List, we want you to feel confident when shopping online. While we hope you love your outfit, we understand that sometimes things don’t work out. Please read our policy carefully before making a purchase.
Please note: This returns policy applies only to online purchases. In-store sales are non-returnable.
Return Procedure
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Returns are accepted within 14 days of delivery, provided you notify us by email (or via our contact page) within that time.
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Once you’ve notified us, you’ll have a further 14 days to send the item back.
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Returns must be sent at your own cost using — or preferably using — a signed-for, trackable postal or courier service for your peace of mind.
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You must provide us with the tracking number once your parcel has been dispatched.
Condition of Returned Items
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Items must be in their original condition – unworn, unwashed, and free from odours, makeup, or marks.
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All tags, packaging, and garment bags must be included.
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The tamper-proof seal must be fully intact.
We’re unable to accept any returns where the tamper-proof seal has been removed or broken.
Refunds
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Once your return has been received and inspected, we’ll notify you by email.
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If approved, your refund will be processed to your original method of payment for the item price only (excluding original postage).
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Please allow up to 10 working days for the refund to appear in your account (processing times may vary depending on your bank or card provider).
Non-Returnable Items
Please note we cannot accept returns on:
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Made-to-order or special order items
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Final Clearance items (where clearly marked as non-returnable)
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Accessories (including fascinators, hats, jewellery, and undergarments) for hygiene reasons
Faulty or Incorrect Items
If you believe you’ve received a faulty or incorrect item, please contact us within 48 hours of receipt, including your order details and photographs. If the item is confirmed as faulty, we will arrange and cover the return postage cost.