At The Guest List, we want you to feel confident when shopping online. While we hope you love your outfit, we understand that sometimes things don’t work out. Please read our policy carefully before making a purchase.
Please note: This returns policy applies only to online purchases. In-store sales are non-returnable.
Return Procedure
-
Returns are accepted within 14 days of delivery, provided you notify us by email (or via our contact page) within that time.
-
Once you’ve notified us, you’ll have a further 14 days to send the item back.
-
Returns must be sent at your own cost using — or preferably using — a signed-for, trackable postal or courier service for your peace of mind.
-
You must provide us with the tracking number once your parcel has been despatched.
Condition of Returned Items
Please ensure garments are tried on with the same care as in a luxury boutique. Our items are delicate and must be handled accordingly.
-
Items must be in their original condition – unworn, unwashed, and entirely free from signs of handling.
-
No Fabric Damage: We cannot accept returns for items with fabric pulls, snags (often caused by jewellery or watches), or localised stretching.
-
No Cosmetic Marks: Items must be free from makeup, fake tan, deodorant marks, perfume, or other odours.
-
All tags, packaging, and garment bags must be included.
-
The tamper-proof seal must be fully intact. We are unable to accept any returns where this seal has been removed, broken, or tampered with.
Inspection & Value Reductions
Every return undergoes a thorough quality control inspection. If an item is returned in a condition different from when it was despatched (e.g., with fabric pulls or marks), we reserve the right to make a deduction from the refund to reflect the reduction in the item’s value, up to the full price of the garment, in line with UK consumer regulations.
Refunds
-
Once your return has been received and inspected, we’ll notify you by email.
-
If approved, your refund will be processed to your original method of payment for the item price only (excluding original postage).
-
Please allow up to 10 working days for the refund to appear in your account.
Non-Returnable Items
Please note we cannot accept returns on:
-
Made-to-order or special order items
-
Final Clearance items (where clearly marked as non-returnable)
-
Accessories (including fascinators, hats, jewellery, and undergarments) for hygiene reasons
Faulty or Incorrect Items
If you believe you’ve received a faulty or incorrect item, please contact us within 48 hours of receipt, including your order details and photographs. If the item is confirmed as faulty, we will arrange and cover the return postage cost.